IT Managed Services
SMART – RELIABLE – SECURE

• Global Management One manages customers' LAN devices, e.g. router, switch, firewall, load balancer, wireless controller, wireless access point, etc. as part of LAN management service.
  

• Global Management One manages customers' WPA (WAN Performance Accelerator) as part of Managed WPA service. It supports customers to optimize the network traffic.

• Global Management One provides unified management of NTT Com's network services together with monitoring and operation of network provided by 3rd party carriers. It enables to manage overall customers' network environment.

• Global Management One manages customers' storage as part of Managed SAN / Managed NAS services.

• Global Management One provides remote monitoring and management of AWS infrastructure.
• One of the key features which Global Management One provides is fully automated monitoring and troubleshooting of customers' solution towers on AWS.

• Global Management One manages customers' Windows Server OS and Linux OS as part of Managed OS service.

• Global Management One provides proactive health and performance monitoring and remote management of a customer’s Oracle database environment.

• Global Management One provides proactive health and performance monitoring and remote management of customers' MS SQL environment.

• Remote management and proactive health and performance monitoring of your MySQL and Postgres database environments.

• To provide Managed Service for HANA including DB Monitoring, backup and restore.
  

• Global Managemenet One provides proactive health and performance monitoring and remote management of ccustomers' Apache, Tomcat and IIS environment.
  

• To provide comprehensive managed service at SAP Basis Level including Monitoring, Troubleshooting, Change management, patches application and backup.
  

• Global Management One provides proactive health and performance monitoring and remote management of customers' VMware ESX servers.
  

• Global Management One provides proactive health and performance monitoring and remote management of a customer’s Active Directory environment.
  

• Global Management One Helpdesk Service provides Single Point of Contact for customers' IT managers as well as the end users. It also supports multiple languages e.g. English, Japanese, Chinese etc.

• Monthly service review report shows history of ticket information, service requests, incidents and escalation management.

• PC Management service provides unified management of customer’s individual end-user PC information and software installed. This service provides resolution for common issues in IT governance and business continuity by providing high-skilled engineer team and global standard services. This service has high advantages for customers with global business expansion.

• Global Management One manages customers' mail environment, e.g. mail servers and exchange as part of Managed Exchange Service.

• Managed UCaaS Service provides end-to-end management, i.e. SPOC (Single Point of Contact) function. It covers UCaaS platform, WAN (Arcstar Universal One), CE routers (UNO-T) and LAN equipment including routers, switches, voice gateway routers, voice gateway and IP phones.

• This service is available worldwide where IP reachable.

• Global Management One provides security device management only.
• It won't cover a security risk analysis, but WideAngle does.

• Security risk analysis.

• Global Management One IT Consulting service will investigate IT resource to assemble configuration management information, access IT infrastructure and investigate TCO. The procedure is designed based on customer's requirement and target systems / technologies. NTT Com will also utilize survey tool for gathering information and aggregating data.

• AppMaster service provides not only general traffic utilization but also high-precision analyzed data inside the customers' WAN network, e.g. type of application, origination and destination of the traffic, etc.. Customers' IT managers will get visibility on cusotmers' web portal. The detail traffic data will help customers' IT management teams to find problems of the application flow, and enable them to take necessary actions to resolve the issues.

Customer Background
Many components of the customer’s IT environment had passed end-of-life, and the customer’s managed services provider was raising prices and reducing service levels. The customer wanted to upgrade to a cloud based solution, but quickly got bogged down with different technologies, migration planning and budget problems. It quickly became apparent that the customer needed to keep the current systems running while planning a phased migration to the cloud.

Customer Goals

• Keep the current EOL systems viable. Including: Linux, Oracle, MySQL, Websphere.
• Ongoing system tuning and application optimization in response to user community demands.
• Migrate to a cloud based system.

The Global Management One Solution
The GMOne team quickly addressed the customer’s need for legacy application monitoring and problem resolution. In fact, one of the most noticeable benefits to the customer’s IT group was a dramatic reduction in the number of customer complaints.

GMOne improved response times, ticket resolution and service requests, with turnaround times up to 40 percent faster than the prior managed services vendor. In addition, a backlog of unresolved support requests was eliminated within the first 30 days.

With the GMOne team in place, the customer was able to free IT resources for more strategic projects. Because of this, the company plans to move their applications to the cloud faster than anticipated.

Customer Background
The customer forecast long term market opportunities in Asia and launched aggressive plans to grow rapidly in the region. However, their expansion plans outpaced their ability to ramp up IT staff, and they turned to Global Management One to augment their in-house capabilities.

Customer Goals

• Standardized services across geographic regions. 
• Operations compliant with USFDA GxP regulations.
• Pay-as-you-go utility contracting.

The Global Management One Solution
Our in-region GMOne team worked with the customer to provide data center design and build services for the customer’s server farm. The server farm was collocated in our Singapore Data Center. A disaster recovery site was established in our Malaysia data center and eventually additional environments were brought online in the US and the UK.

We provided a single point of contact global service desk for all customer requests.

Services were provided on a zero-baseline contract, giving the customer complete control over spending.

Managed services were provided on a standardized rate-card and operations were fully compliant with USFDA GxP regulations.