Select Language : English 日本語 中文(繁體字) 中文(简体字)


Brazil: English / 日本語 / Português do Brasil
United States: English

Europe, Middle East, Africa (EMEA)

(Belgium, France, Germany, Netherlands, Spain, United Arab Emirates, United Kingdom)
English / 日本語 / Español / Deutsch / Français
Russia: English / 日本語 / русский

Asia Pacific

Japan(Business): English / 日本語
Japan(Residential): English / 日本語
Australia(NTT Com ICT Solutions): English
Mainland China: English / 日本語 / 簡體中文
Hong Kong & Macao: English / 日本語 / 繁体中文 / 簡體中文
India: English / 日本語
Indonesia: English
Korea: English / 日本語 / 한국어
Malaysia: English
Philippines(DTSI): English
Singapore: English / 日本語
Taiwan: English / 日本語 / 繁体中文
Thailand: English / 日本語
Vietnam: English / 日本語

Managed Services

With NTT Communications Managed Services, our dedicated IT professionals will offer the support you need, allowing you to focus on core business and benefit from our hassle-free services. We offer a wide range of services from standardized infrastructure monitoring to customized solution based on your needs.

One-stop Services

From day-to-day monitoring, vendor management, to all-in-one reporting


Our technical support and customer service team are well trained with professional recognition to address the challenges enterprises face in managing their IT infrastructure

Global Service Support

Designed for multinational corporations to offer of a single point of support in fault escalation and vendor coordination for their global offices

Features and Benefits

Key Features
Customized Services
1. Flexible Service Offerings
  • We offer flexible options for our Managed Services that best fit your diverse business needs, including a range of Lite, Standard to highly customizable premium package, and the flexibility to select a single service up to comprehensive IT outsourcing and infrastructure management services. We also offer off-premise managed services as well as global operation management for your entire IT environment that go beyond your data center.
2. Professional Support to increase efficiency
  • Hassle-free operation support with our 24 x 7 professional technical support team and versatile services. You can simply offload all your routine IT monitoring and data center management tasks and focus the resources on your core business.
3. Real-time Monitoring
  • Stay in control of our real-time operations with an online dashboard at our customer portal, and gain insights on utilization and activities with our monthly performance reports.
4. Managed Services for Data Center
  • As a leading data center service provider, we also offer a wide array of data center managed services like Smart Hand Services, Green Disposal Service, Tape Backup Management etc to take hassle out of your daily operations. For further details, please visit Total Data Center Solutions.

Based on your specific requirements, we are able to customize a service package tailored to your needs, with round-the-clock personalized support by a dedicated team of professionals. Our experts will serve as your partners, providing you with proactive monitoring services to ensure your IT infrastructure is safe, secure and functioning.

Dedicated Management Service
  • Dedicated Management Service is a customized service that is built on top of NTT Communications’ network and ICT services. Its aim is to address the specific needs of customers for a dedicated support team that can provide exceptional customer service
  • A dedicated operations team of experienced engineers is assigned to provide personalized support to you throughout. They serve as a 24x7 point of contact. As they best understand your infrastructure and business needs, they can hence provide you with premium services in a more efficient way
  • The scope of service is highly flexible and customizable based on your requirements, whether in terms of monitoring parameters, in the Service Level Agreement, customization of reports, special work instructions, or in the escalation flow when managing your IT infrastructure
Customer Service Manager
  • The Customer Service Manager service is designed to address the challenges enterprises face in managing numerous IT vendors. Today’s IT infrastructure is increasingly sophisticated, comprising of a large number of components and service providers, from network, local/global carriers, data centres, hosting, to business resumption centres. Imagine how time-consuming and tedious it is to manage all your service providers, each with their own service manuals, service monitoring reports and technical support contact points. With our Customer Service Manager, you can enjoy hassle-free one-stop service, as we can help you manage all the service providers of your IT infrastructure. Some features of the service include:

    • A dedicated Customer Service Manager is assigned as your single contact point for all the components of your IT infrastructure. We will help you in monitoring the execution of the service level, escalating issues to relevant service providers when necessary. This will save you the time spent on coordinating with numerous vendors on your own
    • Our Customer Service Manager will help you to compile and customize a service manual for all the components of your IT infrastructure based on your needs
    • Our Customer Service Manager will consolidate the service reports from all your service providers of your infrastructure and customize them into an all-in-one summarized report based on your requirements every month
Global Helpdesk
  • NTT Communications Global Helpdesk is a customized premier Managed Service designed for multinational corporations in need of a single point of support in fault escalation and vendor coordination for their global offices. Our Network Operation Center provides a 24 x 7 support hotline for your operations worldwide. Once we receive a troubleshooting ticket, our helpdesk support team will proactively follow up and coordinate with your relevant vendors according to the predefined escalation procedures or fault isolation instructions
  • Multi-language support that includes English, Japanese and Chinese
  • The advanced IPCC infrastructure offers IVRS system that allows customized greetings and scripts for each customer. It also provides a report on monthly call activities for customers to keep track on the ticketing status of each of their global operations

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