Managed Services
NTT Com Asia’s premier Managed Services is a suite of solution-based premium services. Based on your specific requirements, we are able to customize a service package tailored to your needs, with round-the-clock personalized support by a dedicated team of professionals. Our experts will serve as your partners, providing you with proactive monitoring services to ensure your IT infrastructure is safe, secure and functioning. We use multi-faceted approaches in troubleshooting and provide one-stop services from day-to-day monitoring, vendor management, to all-in-one reporting.
NTT Com Asia’s premier Managed Services include:
Dedicated Management Service
- Dedicated Management Service is a customized service that is built on top of NTT Com Asia’s network and ICT services. Its aim is to address the specific needs of customers for a dedicated support team that can provide exceptional customer service
- A dedicated operations team of experienced engineers is assigned to provide personalized support to you throughout. They serve as a 24x7 point of contact. As they best understand your infrastructure and business needs, they can hence provide you with premium services in a more efficient way
- The scope of service is highly flexible and customizable based on your requirements, whether in terms of monitoring parameters, in the Service Level Agreement, customization of reports, special work instructions, or in the escalation flow when managing your IT infrastructure
Customer Service Manager
- The Customer Service Manager service is designed to address the challenges enterprises face in managing numerous IT vendors. Today’s IT infrastructure is increasingly sophisticated, comprising of a large number of components and service providers, from network, local/global carriers, data centers, hosting, to business resumption centers. Imagine how time-consuming and tedious it is to manage all your service providers, each with their own service manuals, service monitoring reports and technical support contact points. With NTT Com Asia’s Customer Service Manager, you can enjoy hassle-free one-stop service, as we can help you manage all the service providers of your IT infrastructure. Some features of the service include:
- A dedicated Customer Service Manager is assigned as your single contact point for all the components of your IT infrastructure. We will help you in monitoring the execution of the service level, escalating issues to relevant service providers when necessary. This will save you the time spent on coordinating with numerous vendors on your own
- Our Customer Service Manager will help you to compile and customize a service manual for all the components of your IT infrastructure based on your needs
- Our Customer Service Manager will consolidate the service reports from all your service providers of your infrastructure and customize them into an all-in-one summarized report based on your requirements every month
Global Helpdesk
- NTT Com Asia’s Global Helpdesk is a customized premier Managed Service designed for multinational corporations in need of a single point of support in fault escalation and vendor coordination for their global offices. Our Network Operation Centre provides a 24 x 7 support hotline for your operations worldwide. Once we receive a troubleshooting ticket, our helpdesk support team will proactively follow up and coordinate with your relevant vendors according to the predefined escalation procedures or fault isolation instructions
- Multi-language support that includes English, Japanese and Chinese
- The advanced IPCC infrastructure offers IVRS system that allows customized greetings and scripts for each customer. It also provides a report on monthly call activities for customers to keep track on the ticketing status of each of their global operations
For SME
HKNet provides standardised packages of Managed Services that help businesses of all sizes to monitor their IT devices. Learn more about HKNet's Managed Services now.
Note: The above links will take you to the official website of HKNet, a subsidiary of NTT Communications
For free consultation, pricing estimate and IT needs assessment to optimize your business infrastructure, please contact us
- Managed Services
Worldwide Services
Support your global IT buildup
Note: This links to the NTT Communications website
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